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Last updated: 6 April 2026

 

At Extendables Driveways & Resin Installation trading as Extendables Landscaping (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data transparently and securely.

 

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights under UK data protection law.

 

 

1. Who we are

 

Business name: Extendables Driveways & Resin Installation / Extendables Landscaping

Location: Chichester, Sussex, UK

Phone: 07809 289469

Email: info@extendablesdrivewayslandscaping.co.uk

 

For the purposes of UK data protection law, we are the data controller of the personal data you provide to us through this website, by phone, by email, through social media, or through lead forms.

 

 

2. The personal data we collect

 

We may collect and process the following personal data:

 

  • your name

  • your email address

  • your telephone number

  • your postcode or address

  • details about your enquiry or project

  • any photos, plans, measurements, or other information you send us

  • records of calls, emails, messages, and contact form submissions

  • marketing preferences, where relevant

  • website usage data, such as IP address, browser type, device information, pages visited, and cookie-related data

 

 

3. How we collect your data

 

We collect personal data when you:

 

  • fill in a contact form on our website

  • request a quote

  • call, email, or message us

  • contact us through social media

  • subscribe to our newsletter or marketing updates

  • respond to one of our adverts

  • browse our website

 

The ICO says privacy information should be given when personal data is collected and should explain how and why it is used. 

 

 

4. How we use your personal data

 

We may use your personal data to:

 

  • respond to enquiries

  • provide quotations

  • arrange surveys, site visits, and appointments

  • carry out driveway, landscaping, paving, or building services

  • communicate with you about your project

  • manage customer records

  • take payment or issue invoices where relevant

  • improve our website, services, and customer experience

  • send marketing communications where permitted by law

 

 

5. Our lawful bases for using your data

 

Under the UK GDPR, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on:

 

 

Contract

 

Where we need to use your information to provide a quote, arrange work, or carry out services you have requested.

 

 

Legitimate interests

 

Where it is necessary for the running of our business, such as responding to enquiries, managing customer relationships, improving our services, and keeping records, provided your rights do not override those interests.

 

 

Consent

 

Where you have opted in to receive marketing emails or newsletters, or where consent is otherwise required.

 

 

Legal obligation

 

Where we need to keep certain records to comply with legal, tax, accounting, or regulatory obligations.

 

The ICO states that privacy notices should explain the lawful basis being relied on, and that direct marketing commonly relies on either consent or legitimate interests depending on the channel and circumstances. 

 

 

6. Marketing

 

If you sign up to receive updates, offers, or newsletters from us, we may send you marketing communications by email or other electronic means where we have your consent or another lawful basis to do so.

 

You can unsubscribe from marketing communications at any time by:

 

 

The ICO says individuals have the right to object to direct marketing, and that organisations must be clear if they want to use personal data for marketing purposes. 

 

 

7. Cookies and website tracking

 

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site, and improve performance.

 

These may include:

 

  • essential cookies needed for the website to work

  • analytics cookies

  • advertising or remarketing cookies, where used

 

If non-essential cookies are used, they should only be set in accordance with applicable UK cookie rules and your cookie settings.

 

You can usually control cookies through your browser settings and any cookie banner or preference tool on the site. The ICO says privacy and cookie information should be clear, easy to access, and easy to understand. 

 

 

8. Who we share your data with

 

We may share your personal data with trusted third parties where necessary, such as:

 

  • website hosting providers

  • website form providers

  • email providers

  • CRM or lead management systems

  • analytics providers

  • advertising platforms such as Meta or Google, where relevant

  • payment processors or accountants

  • subcontractors or suppliers involved in delivering your project, where necessary

  • professional advisers, insurers, or legal representatives

  • regulators, courts, law enforcement, or other authorities where required by law

 

We do not sell your personal data.

 

 

9. International transfers

 

Some of the third-party services we use may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place so your personal data remains protected.

 

 

10. How long we keep your data

 

We only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, tax, insurance, and accounting requirements.

 

As a general guide:

 

  • enquiry data may be kept for up to 12–24 months

  • customer/project records may be kept for up to 6 years after the end of the project

  • marketing data may be kept until you unsubscribe or withdraw consent

  • analytics and cookie data may be kept in line with the settings of the relevant platform

 

If we do not need your data anymore, we will securely delete or anonymise it.

 

The ICO says privacy information should explain retention periods, or at least the criteria used to decide them. 

 

 

11. Security

 

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

 

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

 

 

12. Your rights

 

Under UK data protection law, you may have the right to:

 

  • request access to your personal data

  • request correction of inaccurate or incomplete data

  • request deletion of your personal data

  • request restriction of processing

  • object to processing

  • object to direct marketing

  • request transfer of your data in certain circumstances

  • withdraw consent at any time, where consent is the basis for processing

 

The ICO says privacy notices should tell people what rights they have in relation to their personal data. 

 

To exercise any of these rights, please contact us at:

 

Email: info@extendablesdrivewayslandscaping.co.uk

Phone: 07809 289469

 

 

13. Complaints

 

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

 

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. The ICO says privacy notices should explain how people can complain if they have concerns. 

 

 

14. Third-party links

 

Our website may contain links to other websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies separately.

 

 

15. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect when published.

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